At GearShift Parts, we know that getting your auto part on time matters.

We work with trusted shipping and freight carriers to safely deliver used engines, transmissions, and other auto parts across the USA.

Below you’ll find everything you need to know about processing, delivery, tracking, freight shipping, and damaged shipments.

Most orders are processed within 2–4 business days after payment is received.

During processing, we may:

• Verify your payment
• Confirm product availability
• Verify vehicle and part information
• Inspect the part
• Prepare the part for shipping
• Arrange the appropriate carrier

Once your order has shipped, you will receive tracking information when available.

Orders requiring additional verification or special handling may take a little longer. If this happens, our team will contact you.

Most orders arrive within approximately 3–5 business days after shipment.

Actual delivery time may vary depending on:

• Your location
• Shipping method
• Part size and weight
• Carrier schedules
• Weather
• Holidays
• Freight requirements
• Other circumstances outside our control

The delivery time shown or quoted for your order is an estimate unless a specific delivery commitment is confirmed in writing.

We ship to customers across the United States.

Our shipping partners can deliver to most residential and commercial addresses throughout the country.

Some large or heavy parts may require freight delivery or additional delivery arrangements.

If you have questions about shipping to your location, please contact us before placing your order.

Depending on the size, weight, destination, and type of part, we may use different shipping services.

These may include:

• Ground shipping
• Express shipping
• Freight shipping
• Terminal pickup
• Other suitable carrier services

We will select or recommend a shipping method based on the product and destination.

If you need your part urgently, please contact us before ordering so we can discuss available shipping options.

Engines, transmissions, and other large components may be shipped by freight carrier.

Depending on the shipment and delivery location, freight delivery may require:

• A commercial address
• Residential delivery service
• Liftgate service
• Delivery appointment
• Freight terminal pickup

Additional charges may apply for certain delivery services.

Our team will let you know if special shipping arrangements are needed for your order.

When ordering a large or heavy part, please provide the correct delivery address and let us know whether it is:

Residential
or
Commercial

Commercial locations should have someone available to receive the shipment during normal business hours.

Residential or limited-access deliveries may require additional carrier services or fees.

Providing the correct information helps prevent shipping delays and additional charges.

Shipping charges depend on factors such as:

• Part size
• Part weight
• Shipping destination
• Shipping method
• Freight requirements

The applicable shipping cost will be shown or communicated during the ordering process.

If a carrier requires an additional service because of the delivery location, such as residential delivery or liftgate service, an additional charge may apply.

Some products or promotions may include free or discounted shipping.

When free shipping is offered, it generally applies to the standard shipping method selected by GearShift.

Additional services such as:

• Residential freight delivery
• Liftgate service
• Inside delivery
• Expedited shipping
• Special handling

may require an additional charge.

Any applicable charges will be communicated before they are incurred whenever reasonably possible

Once your order ships, we will provide tracking information when available.

Tracking may take some time to become active after the carrier receives the shipment.

For parcel shipments, you can use the tracking number provided to follow your package.

For freight shipments, tracking may show carrier or terminal updates and, in some cases, the carrier may contact you to arrange delivery.

Please inspect your package or freight shipment as soon as it arrives.

For large freight shipments, we recommend:

• Check the packaging before signing for delivery.
• Take photos of the package and pallet.
• Look for visible damage.
• Note visible damage on the delivery paperwork when possible.
• Keep the original packaging.

This information can be very helpful if a shipping claim is needed.

If your part arrives damaged:

Please do not install it.

Instead:

• Take photos of the package.
• Take photos of the damaged part.
• Keep the original packaging.
• Contact GearShift within 48 hours of delivery.

We may request additional photographs, videos, delivery documents, or other information to review the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

For more information, please see our Return & Replacement Policy.

If you receive the wrong part or something is missing from your shipment, please contact us within 48 hours of delivery.

Please provide:

• Order or invoice number
• Photos of the part
• Photos of the shipping label
• Description of the issue
• Vehicle information, when applicable

Do not install an incorrect part.

Once we review the issue, we’ll provide instructions for the next steps.

If your tracking information shows that a shipment is delayed or appears to be lost, please contact us.

We will work with the shipping carrier to investigate the shipment and provide an update.

Delivery delays can sometimes occur because of:

• Weather
• Carrier delays
• Transportation issues
• Holidays
• Incorrect address information
• Freight terminal delays
• Other circumstances outside our control

We will do our best to help resolve the issue as quickly as possible.

Please make sure your shipping address is correct before placing your order.

If you notice an error after placing your order, contact us immediately.

We will try to correct the address before the order ships, but changes cannot always be made once an order has been processed or dispatched.

Additional carrier charges may apply if an address needs to be corrected after shipment.

Local pickup may be available at selected warehouse locations.

Availability depends on the product and location.

If you would like to pick up your part instead of having it shipped, please contact our team before placing your order.

We will check whether local pickup is available for your part.

Return shipping depends on the reason for the return.

Customer-Requested Return

If you are returning an eligible part because you changed your mind, ordered incorrectly, or no longer need it:

• Return shipping is generally the customer’s responsibility.
• Original shipping charges may not be refundable.
• A 35% restocking fee may apply.

GearShift Sent the Wrong Part

If we sent you the wrong part:

• Contact us before returning it.
• Do not install the part.
• We will provide return instructions.
• We will arrange an appropriate resolution.

Damaged During Shipping

If your part was damaged during shipping, contact us promptly and follow the instructions provided by our team.

If an installed engine, transmission, or other covered component develops a potential warranty issue, please contact GearShift before removing or repairing the part.

Shipping related to an approved warranty claim will be handled according to the applicable Warranty Policy and the instructions provided by GearShift.

If you need to cancel your order, please contact us as soon as possible.

We may be able to cancel an order before it enters processing or shipment.

Once an order has shipped, cancellation may no longer be possible and the order may be subject to our Return & Replacement Policy.

We’re here to help.

• Call Us: 1-855-475-5657
• Email Us:info@gearshift.parts
• Business Hours: Monday–Friday | 9:00 AM–5:00 PM CST

Please have your order or invoice number available when contacting us.

For more information, please see:

• Return & Replacement Policy
• Warranty Policy
• Terms & Conditions
• Privacy Policy

GearShift Parts

Quality Used Engines, Transmissions & OEM Auto Parts

We make shipping simple — from secure packaging and carrier selection to tracking and delivery.

Need help with shipping? Call 1-855-475-5657.